Did anyone else get a price increase in their bill without prior notification?
marialexx
Enthusiast - Level 2

So I was about to pay my bill today and noticed that the figures did not add up. I have DSL service and Verizon just increased my monthly internet service another $5.  They never informed me of this increase, and just went ahead and charged it.  Can they do this? Isn't it good practice to inform costumers prior to upping prices?  I am very offended.

If they do not credit back those charges and put me back on the rate I signed up, I will cancel my service, but will still demand my $5 back!

Has this happened to anyone else?  Is it just a mistake?

0 Likes
Reply
1 Solution
jonjones1
Legend

@Garu29 wrote:

My plan is shooting up $35. I found out by accident when I signed into my account online. I'm calling tomorrow to cancel my plans. FIOS only cares about new customers. They don't care anymore about existing customers. 


This a four year+ old thread. I would start it as fresh. However the price increase is because your discounts fall off, or there is a general price increase. Both can happen.

if not in a contract then you can search around for better service. Or call the number on your invoice 1-800-VERIZON and play the let’s make a deal game.

View solution in original post

0 Likes
Reply
15 Replies
jmw1950
Specialist - Level 2

I'd be willing to bet Verizon did notify you. However they have this bad habit of placing such notices in the middle of the standard boiler plate of the bill, so that if you don't carefully read the entire bill, you are almost guaranteed to miss it. I don't like the practice, but unfortunately it is common. If you don't have a contract, and it is a non-tariffed service (Internet services are non-tariffed), the supplier is pretty much free to alter the price at will.

Realistically your only recourse is to cancel.

0 Likes
Reply
bigblock
Newbie

I got rate increase even with contract. 20.00 a month.

0 Likes
Reply
LadyMac1
Enthusiast - Level 3

Increase of $13.00 (lucky 13) for us.  If they are trying to lose customers, it looks they are succeeding. 

0 Likes
Reply
Yanksfan71
Newbie

I went to pay my bill and I'm wondering why is it higher than normal and I noticed an increase on my Fios Internet service.

0 Likes
Reply
jasper379
Newbie

I too had my internet access fee increased by $5.  Did not see any notice in previous bills.  When I signed up for DSL I was told this rate would never increase.  Was anyone else told this.  This is a 33 1/3 % increase.  A bit excessive.

0 Likes
Reply
cyitssunny
Enthusiast - Level 2

I got the same increase, without notice....spent almost 30 minutes on the phone with customer service but to no avail...looks like we'll be canceling also......such a shame after being a "loyal customer" for 35 years!!

0 Likes
Reply
armond_in_nj1
Master - Level 1

@cyitssunny wrote:

I got the same increase, without notice....looks like we'll be canceling also......such a shame after being a "loyal customer" for 35 years!!


I gotta ask.  Is this the only price increase you've had from all your other services in the last 35 years?

I am constantly seeing price increases these days and yes, it's worse than annoying.  These increases take place despite the fact that inflation and corresponding interest rates are at historic lows.  I don't even want to get into the fact that my Social Security was not increased for a few years because the available cash was shipped in paper bags to Afghanistan and Iraq.  What's a (retired) working stiff supposed to do? 

BTW, Verizon does not (repeat: NOT) increase fees without notification, even if from time to time we either do not notice it, forget we were notified, or something else happened.  I know this is true from my own painful experience.

0 Likes
Reply
cyitssunny
Enthusiast - Level 2

No, unfortunately, this is NOT the only increase I've received but all others were willing to work with me, being unemployed and no unemployment...Verizon has always been one of the ones that would help out in tough times...I've extremely disappointed in them.

and BTW, I DIDN'T RECEIVE ANY NOTICE, I'VE CHECKED OVER MY PAST BILLS AND THERE'S NOTHING ON ANY OF THEM !!

0 Likes
Reply
smith6612
MVP MVP
MVP

Have you checked your e-mail? When my DSL price went up by $5/m they notified me weeks before my billing cycle was supposed to lapse at the old price.

0 Likes
Reply
cyitssunny
Enthusiast - Level 2

yep, checked thru everything ( I get my bills online so that was the first place I looked!!)..no notice whatsoever!!

0 Likes
Reply
Allentwnguy1
Enthusiast - Level 1

Verizon sent my notice to my e-mail on the web site but it didn't bet dellivered to my e-mail on the computer.

Verizon is just trying to drive dry-loop DSL and DSL customers away.  They bypassed the cities (I live in buffalo) with their Fios and now are raising rates on the DSL customers.  Mainly because we don't have telephones at home.  You can't get DSL anymore without a phone service.  It sucks.  I constantly get slow download speeds and by slow I mean less than 1 Meg.  Call to see what's up and get the infuriating automated crap.  I haven't seen the price increase yet but as soon as I do we will be going to Time Warner Cable modem.  For the first year it will be 5 bucks cheaper with more than twice the speed.  And as soon as my Verizon Wireless contract is up I will be moving to another wireless carrier as well.  Verizon has the worst customer service as well as the lousiest DSL speeds.

0 Likes
Reply
Kevinlangan
Newbie

I received an e-mail with the notice of increase.  It was increased to try and force you to sign up with their FIOS service and take a bundle with phone, internet, and TV.  Then they will keep your internet rate at $20/mo. They will only consider not raising your DSL rate if FIOS is not offered in your area.  Verizon and Comcast are now trying to force all customers to sign up for their bundles.  I thought once Verizon FIOS came into my neighborhood, it would force comcast to stop raising their rates as the monopoly on TV cable in my area. The rate increases have become more scarce, but BOTH companies are driving customers to choose one or the other for ALL their services; phone, internet, and TV.  So much for competition, since neither gives you a better deal than the other.  But they want to force you to make a choice. Or pay outrageous rates for a la carte items without a bundle.

Verizon says in its letter to you of the increase, that it is due to upgrades in their services.  That is a croc.  DSL service is cheaper than it ever was for the companies, and prices should actually be dropping.  But they aren't.  It is also a fact that Verizon is losing customers to its DSL service over these increases.  Lets see how long they put up with that trend.

I was forced to discontinue my international city rate plan on my landline to compensate for the increase in DSL service.  Now I will look to Comcast next to replace my Verizon DSL service when the next increase surely comes down the road.

0 Likes
Reply
Garu29
Enthusiast - Level 2

My plan is shooting up $35. I found out by accident when I signed into my account online. I'm calling tomorrow to cancel my plans. FIOS only cares about new customers. They don't care anymore about existing customers. 

0 Likes
Reply
jonjones1
Legend

@Garu29 wrote:

My plan is shooting up $35. I found out by accident when I signed into my account online. I'm calling tomorrow to cancel my plans. FIOS only cares about new customers. They don't care anymore about existing customers. 


This a four year+ old thread. I would start it as fresh. However the price increase is because your discounts fall off, or there is a general price increase. Both can happen.

if not in a contract then you can search around for better service. Or call the number on your invoice 1-800-VERIZON and play the let’s make a deal game.

0 Likes
Reply
LawrenceC
Moderator Emeritus

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

0 Likes
Reply