Disconnected Fios Internet, charged for full month
Yeslin
Newbie

It is a big shame that after all this time Verizon is doing the same to me. I have found a lot of customers complaining for the same issue.

I used the service for only two days after the start of the billing cycle and was charged for the full month.

I have called/chatted several times, and only two agents have been reasonable about this issue. That means they are aware of this being unfair. One of them issued a ticket, but I never received the credit. Then I called, and someone told me that the ticket was invalid!

Even when it is mentioned on ToS, I think if an agent or supervisor agrees to prorate, that should be enough to treat a customer fairly. They keep contradicting themselves. Check this link:

https://www.verizon.com/support/residential/account/pay-bill/refunds

I was forced to close my account because I moved and Fios was still not available at my new address, and I was honestly waiting for it. But now I am having second thoughts.
I will do whatever I need to do until I get my refund back on my card, and I hope nobody else falls for this deception again.

Blessings.

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4 Replies
jonjones1
Legend

https://www.verizon.com/about/terms-conditions/verizon-online-terms-service-verizon-business-interne...

seems pro-rata is no longer in the terms of service. If you cancel after the next billing start date you pay for a full month. I know that at one time Verizon and cable companies would decide on case by case but not any longer.

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Yeslin
Newbie

That is not fair. How can I file a complaint with FCC?

Thanks.

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jonjones1
Legend

http://www.fcc.gov 

once on the web site you can click on file a complaint online.

you can also try http://www.bbb.org to complain and as another resort contact your state’s public service commission or department of financial services as it’s called in NY now. Google for your state and call them for faster service. Or file online.

if you believe it’s terms of service have been modified you can contact your state’s attorney general’s office for assistance.

best of luck

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Yeslin
Newbie

I found it. I will file the complaints right away and everyone else in this situation should do it.
Thanks again.

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