I've been trying since July 9th to downgrade my service from internet/TV/Phone to just internet and everybody I talk to on the customer service line says the system won't let them change it. An incident ticket is open , but it doesn't''t seem like anybody follows up with the tickets . Ive been assured that once it is completed, it will be retroactive to 7-9. Has anybody else had this problem and if so how did you resolve it and did they honor the date it was suppose to occur. . I'm thinking I might have to switch to Xfinity to get any action, but they are just the old Comcast and just as bad. Any help would be appreciated.
Hi crosspgh, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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