Download speed dropped from 84 to 15

[Kruger1]

4 days ago download speeds dropped from 84 to 15. Upload speeds still good at 87.

No changes at my end. Restarted router with no difference. Hoping for a Fios rep to help

[eljefe2]

This is primarily a user-to-user forum and while Verizon staffers occasionally chime in you can't count on that.

But as a fellow user, let me ask you the first question that comes to mind: What speed test are you using, and are you connected to your router via Ethernet cable or WiFi?

[Kruger1]

Yes I'm aware this is a user forum. I'm also aware Verizon reads this and does assist on occasion. That's why I'm here. The phone method takes months with little to no success. A previous problem was resolved by a Verizon rep on this forum. The problem was on Verizon's end. So is this problem.

That said...

Verizon's speed test and always connected via ethernet.

Thanks.

[tns2]

Normally verizon site admins will only help if you have an open problem and need help in getting it escalated.

[CRobGauth]

So I suggest you try contacting support first.