Dropped TV and Need Help Adding My Own Router
two_pancakes
Enthusiast - Level 1

I followed the steps in the guide to using your own router with Verizon Fios (which is very helpful and well written, thank you). However, I'm having throuble getting a signal from the ethernet port coming from the ONT. My Verizon router currently uses a COAX cable. After I release the DHCP lease and unplug the Verizon Router and plug my router or laptop into the ethernet port on the ONT nothing happens, the lights on either end of the port don't light up and I can't get Internet. Any suggestions?

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1 Solution
CRobGauth
Community Leader
Community Leader

You have to contact support to have them move your internet service from coax to Ethernet.

Try twitter @verizonsupport

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2 Replies
CRobGauth
Community Leader
Community Leader

You have to contact support to have them move your internet service from coax to Ethernet.

Try twitter @verizonsupport

two_pancakes
Enthusiast - Level 1

Thank you!

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