Dropping connection every 5-10 minutes
jaime_6798
Newbie

Have both Fios internet and tv. Connection keeps dropping every 5-10 minutes and lasting for about 30 seconds give or take. This is happening on every device in our home, wired and wireless. Have plugged a computer directly to the router and it still drops. Have all Fios equipment, router and extender. Both have been rebooted and reset. Spoke to verizon and they can't seem to pinpoint an issue.  This is happening every 9 minutes on the dot now. 

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Cang_Household
Community Leader
Community Leader

You have tested directly from the router. What happen if you directly plug in the computer to the ONT?