Escalation required for new Fios service that is faulty!

I need help! I have tried calling and using the automated system. It does NOT work to solve the issue. Our new Fios router appears to be worse than our 10 year old router! We have bad quality and dropped service after supposedly receiving a massive upgrade in service. I have chatted, called, been dropped twice after being placed in a phone Q, been held on hold for hours. I NEED HELP! 

Re: Escalation required for new Fios service that is faulty!
Moderator Emeritus

Hi Chrispfei,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.