Ethernet Hub Jack has snapped off the Fios Box
bridgetthhull
Newbie

So please bear with me om terminology, the black ethernet hub jack has snapped of the "fios box" so the cable will not stay plugged in, we have it tapped. I have spoken with Frontier, wow, they are impossible. Not sending someone for a week, is there anyway to fix the problem, internet is essential as I am working from home at this time. Thank you  

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smith6612
Community Leader
Community Leader

Can you submit a picture of what broke off? That might help us tell you how to fix it yourself.

Also, since you mentioned Frontier, this is a Verizon forum so support will be limited. You can hit up the DSLReports Frontier Forum if you hit a dead end: https://www.dslreports.com/forum/frontiernet. Frontier sells Internet under the FiOS name (Although they call it FiOS by Frontier, not Verizon FiOS) due to purchasing some service areas from Verizon several years ago.

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