Ethernet drops on CR1000A

I had the quantum router and had absolutely no issues with it. Verizon said they have a new deal and shipped me the CR1000A. My wifi drops several times a day. I have been on the phone with Verizon several times and there is no resolution. I have turned off SON.

Re: Ethernet drops on CR1000A
Moderator Emeritus

Hi Raj10,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.