Exposed Fios Wores on Exterior of House

The plastic covering that goes over top the cable wiring is off. All the wires are exposed. How can I have Verizon replace/fix this. I tried calling customer support and was on hold with a machine for 30 minutes before it sent me to the main menu. Please give me a direct number to call someone. If I have to call and wait on hold for a long time again, just to be redirected to the main menu, I will be switching to Xfinity for cable and to Sprint for wireless.

-A frustrated, Long-time customer

Re: Exposed Fios Wores on Exterior of House
Moderator Emeritus

Hi MikeMorton,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.