The Community is in Read-Only Mode as we get ready to unveil a brand-new experience. Stay tuned - something amazing is on the way!
When I signed up for Fios they offered us a free wifi extender which was part of the reason why we switched from Spectrum. They ensured me that it connects wirelessly and we could self-activate. Now that it doesn't work the're trying to charge us 60$ for an activation fee and an additionall 99$ for the technician to come out and wire coaxial cables to set it up? Why were we told this was a free service and that it would work wirelesly, when being convinced to switch services and now are being charged that the service doesn't work? I've already filed a complaint with DPS but looking here if anyone has experiences similar issues or if there are any resolutions.
Hello elmuribj,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Continue to check your Inbox regularly for a reply and direct all correspondence concerning your issue to the agents who will be assisting you privately.
Thank you.
Start a new topic or ask questions in the open forum.
