Anyone else having this problem. Downloads speed extremely slow on the nights and weekend. Been a customer a little over a year and the last few weeks this has started.
7-15 line. Getting .99 to 1.2 consistantly nights and weekend. Had a tech out on Friday and he left scratching his head. Great support!!
| |||||||||||||||
|
:::.. Combined Test Results ..::: Download Connection:: 1015 Kbps or 1 Mbps Download Test Size:: 0.8 MB or 819 kB or 838861 bytes Download Speed:: 127 kB/s Upload Connection:: 788 Kbps or 0.8 Mbps Upload Test Size:: 386 kB or 386 kB or 395280 bytes Upload Speed:: 99 kB/s Tested At:: http://TestMy.net version:12.3 Test Time:: 2012-02-26 21:09:20 Local Time Validation:: http://testmy.net/db/ayOMf0e.TfHsXyA User Agent:: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:10.0.2) Gecko/20100101 Firefox/10.0.2 [!
No doubt in my mind speeds are either being capped or throttled. 12pm to 12am speeds drop to around 1.2mbps Other hours between 9-10mbps
Why pay for enhanced?
Visit http://www.giganews.com/line_info.html and post up the Traceroute the page shows, if you wish. Be aware that the final hop (bottom-most line of the trace) will contain a hop with your IP address in it. Remove that line. What I'm looking for is a line that mentions "ERX" in it's name towards the end. If for some reason the trace does not complete (two lines full of Stars), keep the trace route intact.
news.giganews.com
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 1 ms 0 ms 0 ms
2 g3-0.bb1.dca.giganews.com (216.196.96.62) 17 ms 5 ms 0 ms
3 xe-3-3-0.er2.iad10.us.above.net (209.66.64.193) 0 ms 0 ms 0 ms
4 above-uu.iad10.us.above.net (64.125.13.174) 0 ms 0 ms 0 ms
5 0.ae1.RES-BB-RTR2.verizon-gni.net (152.63.32.157) 42 ms 0 ms 0 ms
6 as0-0.BING-CORE-RTR1.verizon-gni.net (130.81.20.97) 54 ms 12 ms 12 ms
7 A8-0-1710.BNGHNY-BNGHNYHY-ERXG01.verizon-gni.net (130.81.135.149) 15 ms 14 ms 13 ms
8 * * *
9 * * *
10 * * *
Max number of unresponsive hops reached (firewall or filter?)
news-europe.giganews.com
1 vl201.gw1.ams.giganews.com (216.196.110.3) 0 ms 0 ms 0 ms
2 208.174.50.33 (208.174.50.33) 0 ms 0 ms 0 ms
3 esr2-xe-7-1-0.amsterdamamx.savvis.net (204.70.207.206) 0 ms 0 ms 0 ms
4 cr2-tengig-0-5-1-0.frankfurtft3.savvis.net (204.70.207.209) 10 ms 8 ms 6 ms
5 cr1-bundle-pos1.NewYork.savvis.net (204.70.196.137) 102 ms 101 ms 101 ms
6 er2-tengig-2-1.NewYork.savvis.net (204.70.198.14) 94 ms 94 ms 94 ms
7 0.xe-9-2-0.BR2.NYC4.ALTER.NET (204.255.168.89) 94 ms 94 ms 95 ms
8 0.ae2.NY5030-BB-RTR2.verizon-gni.NET (152.63.18.74) 101 ms 101 ms 101 ms
9 as0-0.BING-CORE-RTR2.verizon-gni.net (130.81.20.99) 102 ms 100 ms 100 ms
10 A9-0-1711.BNGHNY-BNGHNYHY-ERXG01.verizon-gni.net (130.81.135.151) 99 ms 96 ms 96 ms
11 * * *
12 * * *
13 * * *
Max number of unresponsive hops reached (firewall or filter?)
Just don't even care anymore. This is rediculous. Verizon is no help at all. 3 techs this week. Told I would have a new modem yesterday. Never arrived. Just had a tech here and said the problem was most likely in the port pool and getting our home changed to a new port will most likely never happen. Great customer service Verizon. Thanks for nothing.
My area is too small for Verizon so apparently this just don't care. Personally if I was about to lose $150.00/month I would care.
Start a new topic or ask questions in the open forum.
