Hell guys, I've had FIOS for over 2 years now and loving it! I started with 15/2 then upgraded it to 20/5 and finally starting today, jumped to 25/25 because I can sure use that upload speed!
So after I woke up, found out the speed has been switched. So of course, I ran a few speed test through different sites. Starting with Speedtest.net and every single one under google "bandwitdh test". Even the Verizon speed test. To my dissapointment, I came to realize, every site says
DOWNLOAD: 25.5mbps
UPLOAD: between 7-14 mpbs
So now I'm thinking...hmmm I don't really want to mess with calling Verizon because they're going to feed me some **bleep** about "it says 'UP TO' so it doesn't mean you will get the full speed" as I've heard before from them. Well, after coming home from work, thought I'd reset the Fios unit and see what that does. I turned off the FIOS unit by unplugging it then disconnected the battery unit. You will need a hex wrench to open the battery unit and just pull the big green plug out. Leave it off for about 5 mins and eat a cookie or have a drink. Plug it back in and turn on the FIOS unit.
Get back on your computer and run the speed test. Two reliable links to upload test are:
1. FiOS Speed Test: http://www2.verizon.net/micro/speedtest/java/
2. MySpeed Speed Test: http://myspeed.visualware.com/
And VOLA! Both says:
DOWNLOAD: 25.5mbps
UPLOAD: 26.4mbps
Hope this helps you guys out. I know a lot of people have had problems with upload speed. It's really a 10 mins fix and it worked out just fine. If any questions, feel free to ask. Thank you.
Nice work!
If an admin would like to put this as a sticky that'd be fine. I am sure it would help out a lot of people. Thanks!
You should mark this as solved and I will get the admins attention.
New here, how do I make it as "SOLVED"?
So you are suggesting to reboot the battery backup? Is that what you were describing? Wouldn't you just be able to reboot the modem itself?
@FiosLovingGuy wrote:New here, how do I make it as "SOLVED"?
There should be a green "mark as accepted solution" button at the bottom of the posts.
You can try rebooting it but I believe it's better to disconnect it comptely that way you have no power running to your main board. If you dont' disconnect it from the battery then the unit is still powerd by the battery.
What you are essentially doing is tearing down the PVC between the ONT and head end. I would think that any qualified FIOS tech could do that, without the customer needing to do all the work. Rebooting the router does nothing most of the time.
WOW! I will try this when I get home. Thank you!
I am having the SAME problem with 25/25 that you were. I've done multiple Verizon chats with tech support, and of course they've told me every **bleep** answer you can think of..."up to 25mbps, which is really just short bursts", "in the 5 years I've worked here, I've never seen anyone get over 12mbps upload", my favorite: "there is currently an upload problem in California" -- yeah, a permanent one?!?!? They have rebooted my outside fiber terminal and rebuilt my connections, but no luck. I've performed MANY optimizer tweaks, rebooted my router, etc, etc.
What OS are you running?? I'm running Windows Server 2008 and Windows 7, wireless with Mac OS X..poor upload speeds on all. My other favorite from Verizon tech support: "we're not optimized for any of those OS's, so that could be the problem". Tested in a Virtual environment with Windows XP with the same results. I really hope this is the fix. Thank you!!
hello, i haven't been here for the last few days, sorry. Please do let us know if that worked for you? Thanks
Ditto . Definitely going to try this out .
Iam comming from an old FIOS plan of 5/2 and just upgraded to 25/25 .
My download speed is just fine at 25 on most everything , but my upload sucks at 1.7mb no matter what Ive tried ; which is essentially the same speed I was getting with my old plan . I dont really expect a full 25 upload , but atleast a steady 10 or a decent 15 would be fine .
I'll try the op's trick of total power shut down later tonight and see how it goes . Report back later ...
*UPDATE*
Ok I did the suggested power down "trick" on my ONT twice for different durations ..... NO change for me with my 25/25 , as Iam still getting only 1.7 on my up (down is still fine) .
It maybe because that my ONT is fairly old , one of the originals out from about 6+ yrs ago . Guess a call to Verzion is next . Ive got to call them anyway , as it looks like they hooked up one my rooms CAT5E lines to the phone box at one time and that hardline line does not work (for obvious reasons 😛 ) Never noticed this snafoo till now , as that line was not used or needed till now .
Anyway thx to OP for his power down suggestion . 😉
UPDATE
I have tried the same power down proceedure with not much luck.
I was originally on the 35/35 plan. Getting 35 down and max 10 up. I changed to the 25/25 plan and get 26 down and 10 up.
I have tried every trick in the book to get this sorted but to no avail.
I run my own router connected to the ont via cat5. To test and eliminate my hardware from the issue i cloned the mac of my router to my laptop and connected direct to the ont. Speed test still gave the same crappy upload.
I now have a tech coming on Monday to test the circuit from the ont to their CO.
@Hidev wrote:UPDATE
I have tried the same power down proceedure with not much luck.
I was originally on the 35/35 plan. Getting 35 down and max 10 up. I changed to the 25/25 plan and get 26 down and 10 up.
I have tried every trick in the book to get this sorted but to no avail.
I run my own router connected to the ont via cat5. To test and eliminate my hardware from the issue i cloned the mac of my router to my laptop and connected direct to the ont. Speed test still gave the same crappy upload.
I now have a tech coming on Monday to test the circuit from the ont to their CO.
Call support and demand the issue be resolved. It may be an issue with older hardware. There have been discussions regarding the origional AFC 610 ONT and faster service levels. Read some of these posts and see if your ONT is the older type. Open the door on the ONT and see if it is the ACF 610 or 610x. They may come out and change your hardware, if a tech visit occurs and they can not get the subscribed speeds.
http://forums.verizon.com/t5/forums/searchpage/tab/message?q=ont+610#message-list
This trick worked for me. I recently upgraded to Extreme HD TV and 25/25 internet and my speeds were aprox 17 on the DL and only 5-7 on the UL. I unplugged the ONT from electrical outlet and then unplugged the battery from the ONT went and did a few things and came back about 10-15 min later and replugged everything in and I just ran the speed test and was at 25.2 on the DL and 18 on my UL speed. Thanks for the info.
I never get the full amount of download speed when running test, but routinely get more than my listed upload speed. I usually get 8-10 mb in upload speed on my 15/5 plan. I post a lot of HD videos to youtube and other sites so the Upload speed was the key seller for me to get FIOS - can say I'm beyond happy since I'm getting more than what I'm paying for. I still might try this though to see if I can get my full capacity on downloads.
It's good to learn something new every day. However, why go through the problem to fix it yourself? What if you damage the box and you are responsible for the whole thing and there will be a big bill to fix it by Verizon.
I've a similar issue, call tech support and ask them to reset the Fios unit box remotely.
I have never been able to get past like 10Mb upload on any speed test Ive tried but I can actually upload at full 25Mb speed at all times...thanks for the tip though, you never know
I have never received the advertised upload speed of 25mb. I just tried the bit of unplugging the unit and then unplugging the battery. My downloads are usually around 25 MB but my best upload has been 9mb. I am very disappointed since I am paying for 25 mb up and 25 mb download. I am going to try and leave it unplugged for 15 minutes and see what happens.
First, you need to be doing these test on a hard wired connection in order to eliminate any local wireless issues. Wireless is a fussy thing and it doesn't surprise me when people don't get full through put on a wireless connection (this is not a FiOS issue, but is a local network issue). So, with the connection on a hard wire -- you have a full 100mb channel to work with in the local network.
Next, you need to shut down any other activity on your network and on your PC. Anything else which is talking takes away from the bandwidth available to the speed test.
Next, you need to run the speed optimizer from Verizon and/or DSLreports. These tweak the various network parameters inside the PC to make them work better in broadband environments. After doing the tweaks, you need to reboot the PC to insure that the parameters are all put into place. The results here can be dramatic. I test with both sets of tweaks and use the set which gives me the best results during my testing since the tools do occasionally come up with differing recommendations.
Next, you need to disable any anti-virus / malware / scanning / acceleration / caching software during the test (and only the test). These packages can impact substantially on the test results.
Lastly, perform your test against several different speedtest sites (and servers). This is very important since some servers seem to be short on upload capacity or artificially limiting it. For instance, my favorite test site is speedtest.net, however the default server which gets assigned to me out of Frederick, MD routinely will not report above 10mb upload speed. However, when I choose a server out of Philadelphia -- I see my full connection or close to it (actually I've seen 45 down and 33 up typically on my 35/35 connection using that server). Verizon's test site is also good since it's all on their backbone.
Start a new topic or ask questions in the open forum.
