FIOS Extender randomly loses internet connection
Ruthven128
Enthusiast - Level 1

Ever since we installed the 3200 extender, in the room where the extender resides (and the devices are connected to it), internet intermittently disconnects. Both from wifi and cable connected. 

Light on the extender remains the same throughout but internet is lost. Its random for between 2-5 minutes. And every hour to 2 hours. 

I have replaced the router and the same thing happens. Tried 2 different extenders and same problem exists.

Called Verizon 4-5 times and always get the run around. Very frustrating. 

Please help urgently as I've seen others have the same problem.

Fios Extender Model Name E3200

Firmware Version 3.2.0.10
 
Thanks
Eddie
Labels (1)
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5 Replies
Cang_Household
Community Leader
Community Leader

How are you backhauling your E3200 to the router?

Ruthven128
Enthusiast - Level 1

Not sure what backhauling is however the extender is connected via CoAux in the house.  I've also tried laptops connected through a hard wire (rj45) and wifi - still randomly disconnects. Any help would be appreciated. 

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NewTwoVerizon
Newbie

I recently just switched from Xfinity to Verizon, looking for that sweet upload speed. I am having the same issue, where the internet randomly disconnects. Were you able to find a working solution? My extender lights yellow every 2 - 5 min and the internet (wired and wireless) disconnects every hour or two. 

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Ruthven28
Newbie

Sadly I am still having the same issues. Just deal with it by turning off the extender and forcing the laptop to connect to the main router with a weaker connection. then an hour or so later restarting the extender. 

Any advice would be welcome

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Mundo68
Newbie

I am having same exact issue. I just add one of the Verizon Technicians come over the house to show this exact problem. He mentioned he will report. 

My personal thoughts is that is a firmware problem on the main router. My main Router is at 3.2.0.15;  my extender is at 3.2.0.12.

Anyways, after he reports it, I will see if the case is updated and someone from Verizon with software experience reach me to find out a little more.

 

Please let me know if you find out anything in your end

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