FIOS, Ipv6 and actiontec router

[bigfootmd]

Hello, 

As many of you have noticed there is very little information available about Verizon's plans to upgrade FIOS to Ipv6.  I have the Actiontect MI424WR Rev C router which does not support Ipv6.  Now, I don't even know if Ipv6 is available yet in my area (which is the Maryland Suburbs of Washington DC).  So, does anyone know what the status of Ipv6 is and also what will FIOS do for customers who have older routers (which Verizon supplied us) that don't support Ipv6?

Thanks

[aliasneo1]

Hello you can upgrade to wireless N router which allows ipv6, you can place an order online at the Verizon website

https://teleproducts.verizon.com/fios/index.cfm/eh/ShowCart

Verizon has dropped the routers price too..

[prisaz]

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@bigfootmd wrote:

Hello, 

As many of you have noticed there is very little information available about Verizon's plans to upgrade FIOS to Ipv6.  I have the Actiontect MI424WR Rev C router which does not support Ipv6.  Now, I don't even know if Ipv6 is available yet in my area (which is the Maryland Suburbs of Washington DC).  So, does anyone know what the status of Ipv6 is and also what will FIOS do for customers who have older routers (which Verizon supplied us) that don't support Ipv6?

Thanks

---

If you have a revision C router, I can say it is OLD, has a small NAT table, and will probably be replaced at no cost. Contact tech support / fiber solutions center, and tell them you have an old Revision C router that you believe has been causing issues with gaming and other software. Not saying you will get the latest router, but you stand a good chance. I know they have been trying to get those really old pre GEN 2 routers out of circulation. Rev. C is well past its end of life. More than 2-3 years old, and I would say probably closer to ~ 4. Even though the new router has IPv6, at this time IPv6 is not supported. But when it is, I think it will be dual stack like it should be.

1 800 837 4966 or http://www22.verizon.com/content/contactus

[smith6612]

As others have stated, the Rev. C is pretty old and when Verizon moves to IPv6/IPv4 dual stack, they will replace your router without charge. It is a Gen1 router capable of IPv6 but the firmware is quite heavy, and the lack of RAM won't help too much.

[Gdaymate]

My Actiontec router is over 3 years old but don't know what revC means? I just spoke to Verizon about a problem I'm having with a brand new flat panel TV that keeps losing the internet connection and the only way to get it back on-line is to turn off the router wait 2 minutes and turn it back on again. Should I be asking for a replacement/upgrade?

[bigfootmd]

Hi Revision C refers to the hadrware version of the router.  To find out which version you have pick up your router with al the LED's facing  you.  Point the fron panel up and you will see a label.

The label will tell you what  version your router is.

[Gdaymate]

had already done that and there is no revision information anywhere on the router.

[prisaz]

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@Gdaymate wrote:

My Actiontec router is over 3 years old but don't know what revC means? I just spoke to Verizon about a problem I'm having with a brand new flat panel TV that keeps losing the internet connection and the only way to get it back on-line is to turn off the router wait 2 minutes and turn it back on again. Should I be asking for a replacement/upgrade?

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Model: MI424WR Rev. I is the newest revision right now, and has the redband around the front and not silver.

Rev. C means Hardware revision C. The Rev. A-D were Generation 1 routers. The in Model and serial number label. The newer routers have more memory among other things, a larger Network Address Translation table, and I believe a faster processor, thus Generation 2. Labeled on the Model Rev E or greater.

If you have one of the older routers Rev. A-D, I would contact tech support and ask for a new replacement. They should not charge for this since your router is obsolete and causing issues. The older routers are fine perhaps at 15/5 speeds, but as the speeds increased along with the number of simultaneous connections customers would make, the older routers started having issues.

[Gdaymate]

No rev label - just a small label that says:

Model1424WR

F/W 4.0.16.1.56.0.10.7

[prisaz]

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@Gdaymate wrote:

No rev label - just a small label that says:

Model1424WR

F/W 4.0.16.1.56.0.10.7

---

Ok another way to tell. Log into the router and look at the firmware under the advanced menu. Or.

If your router does not have a round button with arrows on it indicating a circle, on the front just above the Model number, it is a Generatin 1 Revision A-D.

Even an old Actiontec MI424-WR Rev. D still has that information on the Model Serial Number label. If yours does not it may even be a rev. A. Which I started out with. Get it replaced

[Gdaymate]

Thanks, you've been a great help - it does NOT have the circle with 2 arrows on it. I'll log in and check it out after I get back from the movies tonight. Thanks again.

[Gdaymate]

I had time to login and check the router rev - it is a Rev A (definitely a candidate for a swap out.)

[bigfootmd · Accepted solution]

Hi gang,

I called Verizon Fios Tech support late afternoon 1/18/2013.  I told them that I had a revision C router and that I was experiencing performance issues.  Today UPS came and delivered a revision F

router.  Revision F does support IPV6.  Yes, I know that could have purchased or nagged to get the new Gigabyte Router but, the only advantage to wireless N is if you have matching Internet speed.

For my home 35Megs/35 Megs is fine.  I will swap the router out over this holiday weekend and ship back the Revision C.

[Justin46]

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@bigfootmd wrote:

Hi gang,

I called Verizon Fios Tech support late afternoon 1/18/2013.  I told them that I had a revision C router and that I was experiencing performance issues.  Today UPS came and delivered a revision F

router.  Revision F does support IPV6.  Yes, I know that could have purchased or nagged to get the new Gigabyte Router but, the only advantage to wireless N is if you have matching Internet speed.

For my home 35Megs/35 Megs is fine.  I will swap the router out over this holiday weekend and ship back the Revision C.

---

Two comments:

1) I disagree with your comment on wireless speed. When I got a Rev. I Actiontec, I initially set it to use B/G/N compatibility mode, but I could not even get my full 25/25 speed that way. When I reconfigured it to N performance option, I now typically get 34/24.8 or so wired or wireless, makes no difference. So you might want to check what N options you have on the Rev. F (of course if you have B or G devices you will need to make sure those speeds are available, I just don't remember what speed settings were available on the Rev. F).

2) Each time I have requested a new router, I have been told verbally I will need to return the old router. However, in the box with the new router the shipping document specifically said I do not have to return the old router, despite my possibly be told I would need to. You might want to check and see, there is no reason to go to the trouble to return the old one if Verizon really doesn't want it back, and I don't think they do.

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248

[Gdaymate]

I had a slightly different experience talking to Verizin for nearly 3 hours this morning. First person I talked to said I didn't have a problem with my Rev A router and should upgrade to 50/50 (which I declined to do.) When I pressed the router issue she transferred me to another rep who said they could only replace the existing router with another exactly the same - it was like banging your head against a brick wall trying to convince him this would not solve either of my two problems. Even tried to refer him to this posting but he wasn't interested. When I asked for a supervisor he listened closely to me, understood the problem and offered to replace the Rev A router with G router - for a fee of $120 which would be credited back to my account. He said the only way i could get an N router was to go on-line and order/pay for it.  

So the question is will the G router support the higher speeds (50/50) I'll probably sign up for next week?

[Hubrisnxs]

rev G is a business router, and definetely will support the speeds, although it's unlikely you'll get that one, you most likely will get rev I which is a later release router, same specs.   

And yes it will handle those speeds np.  

ALL the routers will handle upto 99 MB wired.

Rev G and the Rev I is the only one that will handle above 99 mbs wired.

Rev F and above will handle 50 mbs plan wireless  (wireless interference excluded)

Rev G and the Rev I will handle above 100mb wireless (wireless interference excluded)

[prisaz]

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@Gdaymate wrote:

I had a slightly different experience talking to Verizin for nearly 3 hours this morning. First person I talked to said I didn't have a problem with my Rev A router and should upgrade to 50/50 (which I declined to do.) When I pressed the router issue she transferred me to another rep who said they could only replace the existing router with another exactly the same - it was like banging your head against a brick wall trying to convince him this would not solve either of my two problems. Even tried to refer him to this posting but he wasn't interested. When I asked for a supervisor he listened closely to me, understood the problem and offered to replace the Rev A router with G router - for a fee of $120 which would be credited back to my account. He said the only way i could get an N router was to go on-line and order/pay for it.  

So the question is will the G router support the higher speeds (50/50) I'll probably sign up for next week?

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I find that very hard to believe. Rev. A is the first revision, and is like 5 years old! If you have had that router more than two years they should not even squabble over it. Also if you were given that router recently, I would say they owe you a replacement! Now what they send may not be the latest, but it should be a Gen. 2. Are you sure you were not speaking to sales?

Let me see what I can do. This is just one customer to another, as this is a peer to peer forum.

I posted this to a Verizon area. Look for a response from a Verizon employee. It could be through the contact information provided by you. But most likely you will get a private message here. PM in the envelop at the top right of this page, and it will turn gold and indicate the number of message you have. This is if you are not accustomed to getting PMs. If they were to open a support case for you, you can find that by clicking on your user name, and looking at the center of the page towards the bottom, under My Support Cases.

[Gdaymate]

Thanks for your support and assistance with this. I haven't heard from anyone at Verizon as yet (but then, it was the weekend.)

I have a phone call scheduled with Verizon sales to discuss upgrading to 50/50 on Wednesday afternoon (a follow-up to the chat session I mentioned earlier) at which time I will bring up the router issue.

Thanks again. 

[Gdaymate]

Signs of progress (although I don't know how much progress.) Verizon has just called to get details of the problems I'm having but when I started to discuss technical details he said he was from sales/billing and couldn't help me but would send a ticket to technical support and someone else would get back to me.

Stay tuned.

[Gdaymate]

Success at last . I just got a call from a very nice Verizon tech support guy, explained the problem to him and presto - an N router is on the way at no charge.

Again, I thank you all for the contents of this Community website and for escalating my comments to the appropriate people.

[bigfootmd]

Hello,

Since Yesterday was a holiday (MLK) I played tech.  Before I took down the old Revision A router

I reset it to factory defaults.  I don't know what Verizon does with returned equipment but I didn't want any of my settings left on the soon to be returned Revision A router. The swap to the Revision F router went fine.  Also, the signal coverage and strength is improved in the farest corner of my home.