FIOS Quantum Gateway Router keeps dropping all wireless clients on 2.4 Ghz
Red_Dog1
Newbie

I just upgraded to 100/100 service and got the new gateway router.  Every couple of days the 2.4 Ghz  wireless stops working, and when I log into the router it shows all devices as inactive.  When I try to re-add them it says the password is invalid.  I am entering the password exactly as it shows up in the router configuration page.   I have to change the password for that network in order for the devices to connect again.  This corrects the issue for a couple of days but then it re-occurs.  Is my router defective?   The 5 Ghz network is unaffected.

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6 Replies
smith6612
Community Leader
Community Leader

What firmware version is your router running? Is 2.4Ghz set to Auto Channel or is it manually configured?

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Red_Dog1
Newbie

Thanks for the reply.

The firmware version is 02.00.01.08 and it is currently set to auto channel.

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smith6612
Community Leader
Community Leader

Firmware version is correct. Try locking the router to Channel 1 (or 6 or 11 - but I suggest 1 to be safe) instead of Auto Channel. See if that helps.

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Red_Dog1
Newbie

Thanks. 

I'll give that a try and report the results.

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KMNY1
Enthusiast - Level 1

Hi there. I have been dealing with this same issue. Do have an update as to what solution worked for you?

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Patspalben
Newbie

Same issue any resolution?

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