FIOS Support

After 3-days of my time, 8-hours of continuous phone support, and nine different service reps, my internet service is still being restricted through no error of my own. I've been promised the issue would be taken care of, I've been hung up on, sent back and forth to various departments, and still, the internet is restricted. This is the worst customer service! I've relayed that my wife needs to communicate with her physician over the internet, and it is a medical necessity that the service is corrected. This started with a phone call to renew my expired triple play. I will certainly be rethinking where my future business will be placed!

Re: FIOS Support
Moderator Emeritus
Hi cstea3,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.