FIOS internet - Pathetic speed!!!

Last week I upgraded my plan from 100Mbps to 1000Mbps...However I am still getting the download speed pf 50-60 Mbps.

I called Verizon customer care and OMG!!! it so hard to talk to a real person in this company. I had to wait for 45 minutes to talk to a Tech support (based on the options I chose) but even after such a long wait I got to a representative that said that she is not from Tech support and she will connect my line for a Tech support. 

At that point I asked her to set me a call back as I had lost all patience to wait.

I never received the call back though and someone closed the ticket saying that the issue is resolved.

I have never seen such a pathetic service proivider as Verizon. 

Is anyone hearing?

1 Reply
Moderator Emeritus

Hi Apujais,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.