Hello,
I've been in contact with Verizon since June 2nd about the night slow down of my 50/50 Fios internet.
A little background on this:
The problem happens around the hours of 8pm through 11pm EST ( I'm not sure if it persists after that). Download speeds will drop to speed of between 18Mbps to 30Mbps (upload speeds are fine)
After MANY calls, hundreds of speed tests, 5 tech visits, multiple ONT and router resets, wiring checks, ONT replacement and finally executive escalation, I was told on July 30th that the issue revolved around equipment in the central office of my area that needed to be replaced / upgraded in order for this to be corrected.
The ETA for completion was August 13th. Flash forward to today where I receive a call saying the equipment was replaced . I mentioned that I was still having this issue as of last night and was told that it due to congestion and there was nothing further Verizon could do.
I bluntly asked this person “So you’re saying I either accept the slowdowns or move to another provider?” The person replied “yes but you will find that this is the case with other ISPs as well”
I was utterly amazed that I was essentially told “like it or leave”
I'm not quite sure what to do at this point other than switch ISPs.
If your test to speedtest.verizon.net over a wired connection meets your subscribed speed, yes your only choice is to change ISPs. Which could have the same problem now or possibly in the future.
If your speedtest doesn't meet your subscribed speed, then you should escalate the issue.
Hi,
The connection is wired and has been tested over Verizon's speed test site hundreds of times now. My subscribed speeds are 50/50 yet my download speeds will drop to 18Mbps during the late evenings.
I've escalated to executive levels at which point they "discovered" that the issue was supposedly due to the central offices equipment. That's since been replaced they've said and now are saying it's due to congestion and there is nothing further that can be done.
Hi B33po,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.
Start a new topic or ask questions in the open forum.
