I live in Narragansett and my service both internet and TV was fine for the past 20 years. In October 2024, I received a message on my TV that a MANDATED UPGRADE WAS REQUIRED OR I WOULD LOSE SERVICE BY January 2025z. I called Verizon and made an appointment. The tech came out as scheduled and replaced equipment and cabling . The upgrade did not work and techs have been back three times since 10/18 to try to get things working. MY TV SERVICE KEEPS TIMING OUT AND I GET A MESSAGE that VMS connection has been interrupted. If I call for support they have me disconnect and reconnect everything ie reboot, then it works again for a short period but I have to then reset my printers and other devices which is a real pain and they send a tech out again who tries to help but doesn’t seem to be able to isolate the problem.
if you are smart, you won’t let them do the upgrade.
very frustrating that a tech company rolled out an upgrade and thinks they should beta test it on the customer while charging them premium pricing.
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