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I have endeavored to engage with customer care over the past two months, yet regrettably, I have not received a callback or a satisfactory resolution. My attention was drawn to a promotional offer stating, 'iPhone 14 Plus. Get four, on us. And get 4 lines on Unlimited Welcome for $120/mo. With Auto Pay. Plus taxes and fees. New lines required. No trade-in required. Online only.'
As a new customer, I proceeded to place an online order through a Verizon website agent. Upon receiving the iPhones, I promptly visited a Verizon store the following day to exchange them for the correct model, as I had received iPhone 14 instead of the advertised iPhone 14 Plus. It was my understanding that after factoring in taxes and fees, my total cost, approximately $180, would reduce to around $140 with autopay enrollment. However, I have been consistently billed approximately $183 in recent months.
My disappointment stems from the misleading nature of the promotion and the inconsistent information provided by various agents during prolonged interactions. Despite assurances of waived activation fees and a resolution within three business days, I have yet to observe any tangible changes.
I possess comprehensive documentation, including a screenshot of the promotion dated February 24, text correspondences with agents, and receipts, should they be required. My primary concern revolves around the lack of transparency regarding the necessity to pay for the iPhone 14 Plus in addition to the proposed plan. My initial understanding was that I would only be responsible for the plan's cost for the four iPhones under this promotion

