FiOS Quantum Gateway Router - Intermittent Dropped Connections

[keleko68]

Hi All,

I upgraded my FiOS service a couple of weeks ago to the Quantum 50/50 service and bought the Quantum Gateway/router (model# FiOS-G1100). I used to use the Actiontec router (model# MI424WR, Rev. I).

I've been having issues probably for months with intermittent or dropped connections on both wired and wireless connections. Fast forward to the beginning of December. I called tech support enough to the point of them sending a tech out to look at it. My ONT was old, and he replaced it. I had hoped that this was the issue, but it wasn't. The drop-offs continued.

I again hoped the upgrade in service and router would also fix the issue. Nope... didn't. This 'latest, most powerful' router only has two lights on it, one for wireless signal and the other that looks like a globe. The router sits on my desk, so I can watch the lights. 

While I am surfing around, the globe light will suddenly flash for about 5-10 seconds. While this is happening, my connection drops/stops, and then resumes a couple of seconds after the globe light stops blinking. I also noticed that the globe light will turn red once in a while, but not nearly as often as the blinking white does.

It's not really consistent as to how long I can be online before the connection starts dropping. I haven't honestly watched it for a long period of time (in other words, I don't know if it's still doing it while I'm not at the computer). I just notice it while I'm trying to use the connection. Once the router starts disconnecting, it can happen as often as every few minutes. VERY annoying.

My setup is:

2 Mac laptops (one used wirelessly and one used wired connected to a display)

1 Apple TV (wired)

1 Apple Airport Express (wired)

1 printer (wired)

I don't have any cordless phones, powerline adapters, wifi extenders, or other electronics that might be messing with the signal. I use VPN software but haven't noticed a difference with it on or off (I think).

Any thoughts as to what this might be or where to look? Thanks in advance.

[fiosxbox1]

I forgot to add that my house is a two story house and my router is in one of the rooms in the first floor.  Where you install your router place is big part too, but mine has worked fine with the 2.4ghz.

[dweems4]

I am having the same problem! I have had the router for a few weeks and I am considering returing it and buying a different one. Or at least purchasing one at Best Buy and testing if this problem is just with the Verizon router. I was going to call Verizon, but after reading everyone else's experience with calling Verizon, I am not going to waste my time.

[dpgold]

I am having the same problem.

[webphil]

I encounter the same problem. usually every 3 to 4 weeks, I pull the power for a few minutes, then replug and I'm good to go for another 3 to 4 weeks. However, this time, I had to do it twice. The first power unplug cycle returned a solid red earth.

But identical situation. I randomly lose connection while surfing. check other devices, they have lost connection. solid white on earth and wireless. green light on back.

[jucluva]

I just got the same router, it keeps dropping different devices and on multiple occasions not allowing you to connect even if you inputted the correct password.  Also what is with the 5 device limit?  Something definitely wrong with this router, i hope Verizon puts foward a solution soon, or I will have to return this router.

[AnnieP21]

I just got this router and incredibly disappointed!! I had the Arcotec.. Excuse my spelling and was having intermittent problems with that but this new a Gateway is herendous!!! I can't believe they charge you a 199 for this. Wifi signal lost constantly. Called tech support.. Now they want to charge me 75 bucks for an extender that they say will help.. Optimum looking better all the time!! Very frustrated.

[Texman02]

This has been a problem for me as well. We have quite a few wireless devices mostly apple products and the connection will drop in the same manner. Each time i have to "forget the connection" on my iphone and retype the password, and it usually connects. It is the strangest thing, it seems like the router will not let devices re-link after a period of time especially if the device goes to sleep. Our iphones and ipads have not been backing up because the connection drops at some point during the night. I replaced my first gateway router with a new gateway router left by a tech last night.  I sure hope verizon gets this router figured out, because when it works it is awesome getting 75/75  speed. There has to be a way to fix this issue if not then Verizon needs to find a replacement router that will be capable of handling multiple devices and stay connected. 

[Cy11]

Cy, here again. Still having the issue I previously reported here on 1/15, I think. After coming to terms and repeatedly power cycling my router when loses connectivity, I call VZ again and they offered to switch out my router again. I told the they did that before and it didn't help. They suggest changing the ONT in my garage. I told them that too was changed and it didn't help. They told me the next thing was to change the Ethernet cable from the ONT to the router. I opted to have a tech sent out and the tech came and switched the connection from the ONT to coaxial. He indicated the issue had to do with the Quantum Gateway router, ONT and the Ethernet connection. He said its a know issue and the fix is to use Coaxial instead of Ethernet (cat5e). I will watch to see if this resolves the issue and report back. I have my doubts thou especially since they had to send someone out to do this. I could have done that had Tech support told me that. I think it's just there way of trying something else. Even though if the issue was with the Ethernet cable, going to coaxial would work. I hope I am not missing out by moving from Ethernet to coaxial.

[Kevhodges]

I've had the same problem for months now. Now Verizon is sending me a replacement quantum router. I bought the first one thinking it would be fast and have long range but all it does is drop my wifi connections to my iPhone and iPad and my wife's.

I've tried everything. I've noticed that my dell laptop never drops the connection so I was thinking it's a conflict with this new quantum router and iOS devices. Would be nice to figure this out. When I called Verizon for about the 6th time last night, they are just stumped and say we will send you another router.

[hilbin]

I think there is a defect design in the quantum router, so replacing the quantum router will not resolve this issue. Downgrade to the old verizon router will resolve this issue.

[hilbin]

Reset the router resolved this problem. I haved tested it for around 30 minutes, it worked fine for now.

[Scarsone]

Cy - did that solve your problem?

I have the same issue as everyone else here - lots of dropped connections and a very short wifi range.

Thanks,

A

[Preacherpaul]

I have had similiar experiences as everyone as described.  I just upgraded from 50/50 to 75/75.  I was sent the new gateway router.  Since installing it  my signal is not consistent and the quality of the streaming at times seriously degrades.

The Wife Inidicator is flashing clear white all the time.

It periodically goes to flashing red.

The Netflix takes a long time to buffer up its quality.

I am streaming to a pair of Samsung Smart TVs.  Also on the network are two iphones and a kindle.

Tech support had me to a reset of the router.  She could not tell me anything about the red flashing light but did say I might have too many devices on the network.  When asked why did I upgrade and I didn't have this problem before.  She was speechless.

So I am frustrated.

I am attaching the router using the coax that I was using on the previous rotuer.

[Rothschilda]

I am still constantly being disconnected ever since "upgrading" to the new Fios Quantum Gateway G1100 router. Are there any solutions to this? I have tried Port Triggering, Port Forwarding, DMZ, Static IP, Manual IP, Manually DNS...but NOTHING works. Any help would be greatly appreciated!

[ejk8231]

I do not have the same issue as wireless dropping and all seems to be working ok with the new Router however Verizon advertises this as their most powerful router ever with a range of up to 325 feet.  With my old router I had no issue with wireless reaching the furthest room in the house.  Now with the new router wireless does not reach any longer and I am trying to resolve this issue....

[Sannurd]

I too have purchased the new Quantum fios router and I am very disapointed.  Devices on wifi randomly disconnect for several minutes, and then reconnect.  I have noticed the problem on my android phone where certain apps wont refresh or web pages show as unavailable. I hope this is something that can be fixed in a firmware update, and if it wasnt for the propriatary nature of the FIOS router I could have gotten a well reviewed piece of equipment from a reliable networking company, not 'Greenwave'.  I hope someone gets a good answer/soluition to this problem.

[gbfan3139]

I have been having the same type of issue for a couple of months now.  Both wired and wireless connections randomly dropping and XBOX live not working properly.  I am on my second Quantum Gateway router now and it is still happening.  Prior I had the regular High Speed router and had no issues at all.  I just put that one back on a couple of days ago and no further issues.

There definately is something wrong with the Quantum Gateway router.  Verizon needs to get it fixed.

[jthesuperstar]

Same isssue.  How times do I need to reboot router?   Fix this Verizon! 

[thomasduffield]

I too am experiencing the same problems.  It is not dropped wireless connections, it is dropped internet altogether.  I need to unplug the router in order to reboot it and problem is solved. A pattern I notice is it seems to occur after I access the router, whether I make changes or not.  I am specifically attempting to run a synology NAS from the Quantum router but reluctant to do any port forwarding since it can't maintain a connection without anything complex.  I note the problem more prominently when I remote in using gotomypc, however I think this is coincidental.  I am somewhat stuck because I need to also use the coax connection for my Verizon TV service - not that I can get Fios mobile to connect to my DVR.  It certainly finds them, but says they have no internet connection.  Since widgets work the do work, there is indeed an internet connection.  I have also lost onscreen caller ID.  Previously I had placed my actiontec behind my Linksys router and all worked - except for onscreen caller ID.  I truly don't want to play with a triple router setup to get everything playing together nicely.  There is no reason why the Quantum router can't do what it is supposed to do.

I only post this additional information in case it triggers some techie to say "Ahah" and come up with an answer.  Later today I will "reset" the ONT by unplugging and disconnecting the battery.  This has fixed some users problems on another forum I was reading.

Thanks!

[luvdairish]

I have the same issue.  Verizon won't put me back to Actiontech.  I am really iritated that they allow this many people/threads with the issue without resolving.

[mark--]

Add me to the list of unhappy customers experiencing dropped connections.

Renewed my contract and upgraded to a 50/50 plan with a FiOS Quantum Router, G1100, BHR4.

Switched over from my old Actiontec MI424-WR Rev F. router. 

G1100 is connected to ONT with coax.

I have a cat5e connection from my laptop directly to the router.

I didn't notice it at first. I've been on the new router for about a week. For the past 3 or 4 days, at least once a day I drop internet connection.  Globe and WiFI lights remain solid white - the router is on the desk where I am working. Nothing happens. I only know of the problem when a video pauses, or a webpage doesn't load.

Using "ping 8.8.8.8" from a command prompt (windows 7) and I get "destination host unreachable" "request timed out". The network icon in the windows 7 notification area shows connected.

The dropped connection is intermittent, it lasts for about a few minutes and then comes back. 

What's happening here? Unlike many of you this isn't wireless, this is a wired connection.

Mark