FiOS Unable to complete order
Enthusiast - Level 1

For two weeks now I have been trying to get Gigabit internet installed at my home that already has FiOS. I have now twice gotten a text saying that the order cannot be completed and my gigabit internet installation has been cancelled yet again. I even used the chat assistance to schedule this installation the second time and this has happened again. Any idea what the deal is here? I didn't change any part of the order and made no cancellations. I am just trying to get gigabit internet as my house already has an ONT.

Re: FiOS Unable to complete order
Moderator Emeritus

Hi rlpracing91,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.