I'm extremely upset and don't know what to do. I'm moving in 9 days, and placed an order for FIOS to transfer my service on Feb 3rd. They accidentally pulled the trigger early, and I'm without internet. After spending 5 hours on hold talking to 6 people (whenever I'd be placed on hold more than a few minutes it would kick me back to the main ivr queue), they said they can't fix it, they don't have an answer as to why they've shut it off, and that starting new service takes up to 3 days. This is unbelievable.
Hi Jeremysch,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
Start a new topic or ask questions in the open forum.
