FiOS speeds have been very slow between 7-11 PM in Redlands, CA.
Logistik
Enthusiast - Level 1

For the past 3 months my speeds have slowed down drastically between the hours of 7-11 PM. Usually my speeds are 84 MBPS down and 93 MBPS Upload on the 75/75 plan. However, when I need my internet the most (between 7-11 PM), my speeds go down to ~7 MBPS Down while upload stays about the same. This issue has been going on for quite some time and I would love to have it resolved. I've run trace routes and path pings showing packet loss that indicates issues with verizon's network and I have also forwarded this information over to their networking department. I have yet to see any resolutions and throughout the past 3 months, I've contacted Verizon Support every other day or so. If I can get an ETA or any sort of confirmation, which shows that this problem is being worked on then that would be greatly appreciated.

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34 Replies
swhmetta1
Enthusiast - Level 1

Similar issues in florida. I wonder if they are secretly throttling down the speed?

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tns2
Community Leader
Community Leader

Not seeing it in all Florida.  I'm in Bradenton.  And speed test run several times in the evening have been fine.  Could be specific servers, etc.  Normally I am using speedtest.net so not even Verizon's speedtest.

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CRobGauth
Community Leader
Community Leader

I don't see it here in AA County in Md either.

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Logistik
Enthusiast - Level 1

 Has anyone experienced this issue along with me throughout any other cities within Southern California?

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Logistik
Enthusiast - Level 1

I'll link Pathping's here in just a moment using WinMTR indicating packet loss. I am taking these tests now so the results will be relevant to the issue that I am presenting.

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Logistik
Enthusiast - Level 1

|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| Wireless_Broadband_Router.home - 0 | 236 | 236 | 0 | 0 | 1 | 0 |
| L100.LSANCA-VFTTP-81.verizon-gni.net - 0 | 236 | 236 | 3 | 4 | 52 | 4 |
| G0-5-0-2.LSANCA-LCR-21.verizon-gni.net - 4 | 204 | 196 | 11 | 17 | 28 | 17 |
| ae2-0.LAX01-BB-RTR1.verizon-gni.net - 4 | 204 | 196 | 12 | 21 | 71 | 27 |
| No response from host - 100 | 48 | 0 | 0 | 0 | 0 | 0 |
| 0.ae6.BR1.LAX15.ALTER.NET - 4 | 208 | 201 | 12 | 16 | 35 | 14 |
|ix-10-0.tcore1.LVW-Los-Angeles.as6453.net - 4 | 208 | 201 | 10 | 15 | 43 | 16 |
|if-2-2.tcore2.LVW-Los-Angeles.as6453.net - 26 | 116 | 86 | 12 | 15 | 21 | 17 |
|if-6-20.tcore1.EQL-Los-Angeles.as6453.net - 6 | 192 | 181 | 11 | 15 | 22 | 14 |
| 206.82.129.22 - 9 | 176 | 161 | 13 | 20 | 33 | 17 |
|a23-43-183-142.deploy.static.akamaitechnologies.com - 6 | 196 | 186 | 12 | 20 | 33 | 15 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider

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Chandru1
Newbie

This has been happening consistently for me. I live in North Redlands area and they tried to upgrade me from 50/50 to 75/75. The problem is the speeds are so low during evening hours and they happen consistently. I have spent hours and hours on Customer Service/technical support. The Verizon tech was able to see the slow speeds when I switched off all the devices except on laptop wired connection and showed him the speeds. He did not have an answer. I had techs show up multiple times to fix the problem, but mostly the speeds are back to normal during day time hours. No network tech  is willing to visit during evening hours and even if the tech support representative set up an apppointment, they just show up randomly during day time and say I am around this area and can i take a look at it now.

One of the them even said, Sometimes they are slow, I just switch it myself. They charge the price for a good speed and say they gaurantee this, but I am starting to sense, they are seeing a major spike in usage and do not have the infrastructure to handle the bandwidth during evening 7-11 PM where the usage is highest probably.

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Chandru1
Newbie

Also, I have come to realize the speeds drastically are faster after 11:30 and go back to completely normal gauranteed speeds.

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Logistik
Enthusiast - Level 1

 Hey, sorry I haven't read this post in a while. I've contacted Verizon through their Direct Support on "DSLreports.com" and the person has told me (been a week now) that they are working towards upgrading their internal routers. He/she has also told me that once this process is complete, this problem should be resolved. I'm still waiting to hear a response from him/her, but once I do I'll let you know.

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thewrightclick

Hi...Any word on the Router upgrades you wrote about?  I live in Redlands and have had the 75/75 plan for about 4 months now and have NEVER seen the advertised speeds.  Since I work a 7:30 to 5:30 job by the time I get home the speeds are pathetic, especially on Friday/Saturday nights.  I've seen download speeds in the 2 range with 55 up.  I've avoided calling since I work in the tech field and don't want to jump through pointless hoops by 1st level techs that seem to be basically reading off troubleshooting steps from a verizon manual.  I've done everything possible they would have me do including running their speed enhancements on my pc's along with disconnecting everything from the router and plugging directly into it.  I saw speeds of 5/60 on that waste of time.  Before I did that exercise in futility I went as far as re-cabling all my wired devices. I just ran a speed test at 9:28pm on 4/2 and it was a whopping 12/63.  The best I've seen in a while.  I'm thinking about going back to Time Warner Cable where I got consistent speeds at all times and they were always 2-3 Mb over what I was paying for. 

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Logistik
Enthusiast - Level 1

 Has anyone found any resolutions to this issue?

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gonebonanza1
Newbie

Big fat no! It's rediculous. I'm also in Redlands (south). I've been ranting about this crappy service for months. Here's my story on this forum: Link

I wasted a bunch of time with Verizon only to have them give me a service ticket about a month in which they did nothing on and decided to close it without improving anything or telling me what they couldn't do about it. 

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thewrightclick

Wow, I just read your story.  My experience is very similar.  I've used Verizon cell service for over 10 years now and since I moved to Redlands I had to buy a network extender to get any service in my home.  I should have pushed for free, but I gave in at a 50% discount.  The network extender solved that issue. 

Now, with the Internet, I'm sad that I had to try and save some money (Time Warner is Expensive! And, i got a cut in pay).  As a geek who works in the tech industry the 75/75 speeds were very alluring.  Looks good on paper, but in reality on a Wednesday night at 10:30 pm it was Ping 14 ms, Down 11.54 Mbps, Up 64.58 Mbps.

My supervisor in Yucaipa says he's really happy and is getting well over 75/75 speeds.

I've seen speeds as slow as 2 Mbps down.  Your story is the reason I haven't contacted Verizon yet.  I don't want to go through the headache, get all upset and yell at the poor guy that has to take my call.  At least my Time Warner consistently gave me 16+ Mbps on a contract for 15.  I'd be happy to have those speeds back most nights.

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neoark
Enthusiast - Level 1

In maryland also I am having similar issues evening Traffic from EU is less then 500 KB/sec. Usually its 10+ MB/sec.

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el3ment00
Enthusiast - Level 2

Man I hear you. I'm so frustrated that I have to just "Deal" with this lack of service. It is unacceptable. I work at Home in South Redlands, and speeds are fine during the day and fast when I VPN into work. (My work is based in San Francisco), but in the evening when I want to stream TV or any content, forget it!! 

Time warner has a 200 and 300 MBPS plan, which I'm debating on trying.. However, their upload speeds are only 20, and that is pretty slow for me when I'm uploading content to my work during the day... 

Everyone, please keep this forum going.. Even if it's a check in to say hello, we need to make some noise as a community!!

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seitzbg
Enthusiast - Level 3

It's not just in CA, Verizon has horrible saturated peering everywhere they go.  The most recent being AWS which also hosts dropbox. I can't get more than 1Mbit/sec from amazon or dropbox most times of the day.  They probably expect Amazon to pony up to increase the peering capacity. Amazon probably expects Verizon to do the same.  Thus the customer suffers.  I wish the BBB or FCC could help but free market and all.... which brings me to the monopolies they have in the home.  There really is no choice even when I can get cable with a 150/20 limit, the upstream on Cable is terrible.

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thewrightclick
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seitzbg
Enthusiast - Level 3

@thewrightclick wrote:

Here are a couple of links I found that explain the peering issue and I thought were pretty interesting.

http://www.telecompetitor.com/level-3-peering-dispute-ports-to-5-u-s-internet-providers-are-permanen...

http://www.telecompetitor.com/level-3-peering-dispute-ports-to-5-u-s-internet-providers-are-permanen...


Yes, this is *exactly* the problem.  Currently it is AWFUL with AWS (Amazon), Google (at certain points) and Level3.

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thewrightclick

I just noticed and sorry for the double post of the links in my last comment.  This is the second link I wanted to post.  I thought it was even more interesting than that first.

https://www.techdirt.com/articles/20140718/06533327927/level3-proves-that-verizon-is-absolutely-to-b...

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Bruce670
Newbie

@Logistik, Im at Fort Irwin. I have 50/50 plan but get about 6/20 every evenings between 5:30pm to 10:30pm.  I know alot of people that live here have the same issue. We have a pending group trouble ticket. This has been going on for months now.

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