Fios Business High latency issue for a month

[verion-business-user-111]

Recently, I got high latency issue seriously between 9PM ~ 10PM

https://verzion-high-latency.s3.us-west-1.amazonaws.com/image2.png

https://verzion-high-latency.s3.us-west-1.amazonaws.com/image1.png

This is how other day time looks like

https://verzion-high-latency.s3.us-west-1.amazonaws.com/image3.png

I call customer service multiple times, but no one can get the problem fixed, someone create the ticket number [Edited for Privacy], a week past, ticket mark as closed, but issue still.

if this is the quality of FIOS Business plan, I think I will stay away from Verizon.
Hope someone can solve the issue for me here

[KH-OrnEsh]

Hi @verion-business-user-111 

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.