Fios Connection dropping every 10-20 minutes

pkapinos
Newbie

 

We use Fios 1G for home internet.  Recently many of the streaming services have started to disconnect, freeze or pixelate.  All of the streaming devices are hardwired to either the CR1000A router or the E3200 Extenders.  

The easiest freeze to detect is streaming Spotify to a hardwired A/V receiver.  When the music stops playing the CR1000A Router Advanced Log will show the following messages:

2024 Jun 13 15:59:48  arc_cloud  notice  [CLOUD.5][ADV] Internet is back!
2024 Jun 13 15:59:48  arc_cloud  info  [CLOUD.6][ADV] ping WAN & cloud test link .. OK 
2024 Jun 13 15:59:37 arc_cloud info [CLOUD.6][ADV] ping WAN OK, then check cloud test link.
2024 Jun 13 15:59:37 arc_cloud notice [CLOUD.5][ADV] We Re-check Internet!
2024 Jun 13 15:59:37 arc_cloud err [CLOUD.3][ADV] curl_easy_perform() failed:(28) Error.
 
This is occurs roughly 2-3 times per hour.  Prior to this our home network and Fios service was very reliable .  
Any ideas will be appreciated.
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