Fios Engineering Department
orangeprofessor
Enthusiast - Level 1

Hello,

I've been trying to get Fios services at my address for a while no luck. The availability map says only 5G internet is available at my address, but only ~2 houses up the map says Fios is available. Is there any way I can get in touch with the engineering department to correct this issue or have them deploy new equipment? I'm willing to pay for anything at this point, the 5 mbps max from my current ISP is not cutting it :).

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Re: Fios Engineering Department
LawrenceC
Moderator Emeritus

Hi orangeprofessor,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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