Fios Extender Ethernet Disconnect
MetaAnalyst
Newbie

I have 1 Gig Fios Internet Plan. When service was started, I got G3100 router and E3200 Extender. Technician installed a Splitter into my main router and a Coaxial Cable to Extender in my office upstairs. I connect my Kensington SD5750T Thunderbolt 4 Dual4K Dock to my Laptop using standard RJ45 Ethernet Cable. Internet connection is lost frequently and have to reboot. I also tried connecting RJ45 from Extender directly to Laptop, same result.

Fios tech support told me Coaxial cable is slow and should be replaced with Ethernet Cable? I told them I rely on Fios' tech for what's the best option. They are asking for $99 charge for tech to come and fix stuff. 

They asked me to try CAT 8 cable for more stable connection.

Has anyone tried connecting G3100 to E3200 via Coaxial cable or Ethernet Cable? What was your experience? I run speed tests. At night I get 940 down and 900 up. But that's useless if in the middle of my Teams calls there is no Internet connection...Frustrating like hell... Any pointers will be greatly appreciated.

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Re: Fios Extender Ethernet Disconnect
dexman
Community Leader
Community Leader

CAT 8 cable isn't really needed for Fios service. CAT 6A works well. 🙂

I have three E3200s connected to a G3100 using Ethernet cable, and my Internet service is rock steady with up & down speeds of 900+. 🙂

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Re: Fios Extender Ethernet Disconnect
Cang_Household
Community Leader
Community Leader

I think you need a better cable. Not necessarily a higher category, but better crimped cable. Cat 5e is perfectly fine for speeds up to 2.5Gbps. Cat 6a is good for 10Gbps. I don't think Cat 8 is ever needed.

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