Fios Installation always delayed!! Frustrating!!
gnax1
Newbie

Because I’ve had VZ wireless for about 10 years I decided to give Fios a try and sign up for Fios for my home. I signed up a month ago and VZ has changed the date of my appointment 3 times now with the classic standard response “ error on the order and referred to the engineer team” they say they need more days to replace some cables, they always give you the standard company answer “ the technician team needs between 7 to 10 days more to complete the work and for that we will go ahead and reschedule your installation, blah, blah” and they place the order again and make it look like the customer initiated the change of date for installation in the wording. On top of that, VZ keeps saying that their rep will contact me on private message about the issue with the standard typical answer “ the issue has been escalated to our tech team”. The message of this long delay in the Fios installation needs to be public as it is my right as a customer and other customers have transparency. I hope VZ honors their commitment this next appointment which will be their 4th postponing of my Fios installation. I hope they come on the day and time of this next appointment and get this Fios installed without any issues. I don’t believe for a second that there’s an engineer or line issue that justify a whole month of delays, all my neighbors have Fios and the houses are very close to each other. I have a business and that depends on internet connectivity as well and everyone knows that a good business model is to treat customers with respect by selling the product and delivering the product promptly without delays or hassle for the customer. 

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Re: Fios Installation always delayed!! Frustrating!!
LawrenceC
Moderator Emeritus

Hi gnax1,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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