Fios Issues with Watching Netflix and Youtube

[liubing1020]

Since yesterday, I am unable to watch Netflix and Youtube videos anymore. I have tested different devices:

Netflix

All iPhone, Macbook pro and Apple TV cannot play netflix videos. It says:

"Internet Connection Problem

An internet of home network connection problem is preventing playback...

Erro Code: M7037-1101"

YouTube

Using iPhone Youtube App, I can search for and browse videos but not play.

On Macbook Pro, I can play youtube videos. The loading seems a bit slower than before.

Other Streaming Video provider:

I can play dailymotion without a problem.

I have reboot my Quantum Gateway G1100 rounter. It did not help. 

For the speed testing, the results look okay. 

DOWNLOAD53.21 Mbps

UPLOAD63.29 Mbps

Download: 57Mbps

Upload: 64Mbps

Below is recent system log of the router (not sure what it means):

Dec 7 20:25:14 2017named[2145]err<139>zone fios-router.home/IN/internal-clients: zone serial (2008122601) unchanged. zone may fail to transfer to slaves.

Dec 7 20:25:14 2017named[2145]err<139>zone FIOS_Quantum_Gateway/IN/internal-clients: zone serial (2008122601) unchanged. zone may fail to transfer to slaves.

Dec 7 20:25:14 2017named[2145]err<139>zone localrp/IN/internal-clients: zone serial (2008122601) unchanged. zone may fail to transfer to slaves.

Dec 7 20:25:14 2017named[2145]err<139>zone 1.168.192.in-addr.arpa/IN/internal-clients: zone serial (2008122601) unchanged. zone may fail to transfer to slaves.

Dec 7 20:25:13 2017dhcpdinfo<158>192.168.1.160 is leased for 86400 seconds, renew in 0 seconds, rebind in 0 seconds

Dec 7 20:25:13 2017dhcpdinfo<158>DHCPACK on 192.168.1.160 to 78:3a:84:eb:6a:72 (Bings-iPhone) via br-lan

.......

Does anyone have suggestions on fixing this?

Thanks.

[liubing1020]

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@menchyk wrote:

I was having this issue as well in the Pittsburgh area.  Here is what worked for me

I had a feeling it had something to do with the IP block. They pushed a new IP address and it was in the same IP block as the old one.. 74.111.114.xxx.

After dealing with support 3 times and several hours later I was unable able to solve the issue. I started exploring settings on my own.

Here is what I found... Releasing the DHCP lease on the router will release the old IP address. It should then it pick up a new IP address.  I did this until I got an IP address outside of that IP block. I also temporarily disabled the firewall within the router.

I have a quantum router and these are the steps to relase DHCP

1. Log into your router at http://192.168.1.1
2. Take note your IP address on the left side of the screen. You will need to compare it later in this process.
3.  Click on the My Network icon at the top.
4. Click Network Connections from the menu on the left.
5. Click Broadband Connection
6. Click Settings
7. Scroll down and click Release under DHCP Lease
8. Click Apply
9. Click main at the top and then see if your IP address has changed.

Within that same settings area, toward the bottom is "Internet Connection Firewall"

1. Uncheck it, click apply
2. Test Netflix to see if it started working
3. Go back in and re-check that box and hit apply.

I have been dealin with this for 2 weeks and this JUST worked for me tonight.  Let me know if it works for you

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@Thanks a lot!! This works for me. As @ndrake pointed out, after release the DHCP lease, I turned off the router etc for quite a long time, until I got a new IP address. Then the netflix and youtube was back. 

[BleedingGreen]

I like in the North Hills area of Pittsburgh and was experiencing the same issues with both Netflix and YouTube via Fios Internet.   I could not get them to stream on either an AppleTV, Ipad, or computer when connected to our Wifi.  They only worked via 3G, so I knew it was not a Netflix issue based on what I read here and how it worked via 3G. 

Menchyk's process he describes by RELEASING the DHCP lease on the router and getting a new IP address DOES THE TRICK!   It now works and for those of you having similar issues, please see his instructions in a previous post.   

Thank you, Menchyk!

[menchyk]

I’m with the North Hills of Pittsburgh as well. I have a feeling that a block of their IP addresses are being blacklisted by some services. It seems like complete IP blocks/schemes are being black listed.

When I was within the old IP scheme nothing worked. The old IP block was 74.111.114.xxx. I was served a few different IPs writhing that block and they all failed.

I now in the 98.111.225.xxx IP block and everything works great. If you are still having issues I would try following this process until you get an IP address that is outside of your current IP block.

For those of you that it is working for, you are very welcome.  I can’t believe that their support was unable to figure this out.  The solution they kept giving me was to reboot my router and to turn it off for 5 hours and then restart it. It’s unbelievable that their support service is this poor.

[Pghuser]

Thank you so much!  After 3 weeks, two service calls lasting hours with no resolution and much frustration this fix worked beuatifully!  Computer was up immeduately and after restarting the Roku it came on as well. 

[chel01281]

Thanks a million times over! I recieved a new Quantum Router today, installed it, and BOOM, no netflix on my tv's(Samsung) or apple tv's  I could get it on my ios devices and Mac, but nothing else.  I recycked my router and my Eero's about 5 times, plus did a complete reset of my Apple TV...very frustratiing.

Followed your directions completely and now fully back on all my devices.  (Note--My HBONOW was also doing the same thing as Netflix...this fixed that one too!).

Happy New Year!

[cck6]

This is awesome definitely fixed the prob! 

[dfae]

This issue is not resolved.  Everyone in my house is experiencing this problem. We are unable to watch Netflix and You Tube using our Verizon WiFi services.  We had a service call. The technician checked everything and gave us a new router/modem.  After checking everything he connected to our WiFi thru his own phone and had the some problems.

Verizon needs to take ownership to this problem and resolve it. Given the amount of money charged each month they should at least acknowledge their own issues and tell their customers they are working to resolve them

[Randall21]

I'm having the same issue in the Pittsburgh area but it is also affecting Google Play/android app downloads and streaming music.  I just talked with Fios support and they said that this is a known issue on their side and that they are going to be resolving it on 12/30/17 between 3-6am ET.

[LawrenceC]

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