Fios Line Still Not Buried after 1 Month

[vwn5026]

I've had my service for about a month now with my Fios line still hanging out on my lawn. A week after my installation, the technicians came and buried a second line around my house (which I didn't want) and left the original line untouched. I've called Verizon support 5 times now over the past 4 weeks and each time they said I would get an update within 24-24-48 hours. Each time, I receive no update whatsoever. This has been a miserable experience. What should I do?

[kh_jenn]

Hi vwn5026,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.