Fios Technician took equipment that does not belong to Verizon

wza19
Newbie

A couple weeks ago I had a Verizon technician come and install new internet at my apartment unit. There was a router box that belongs to the apartment complex management team, not Verizon. It is SmartHome equipment to lock and unlock my door.  I need this equipment back ASAP.  I talked to Verizon support multiple times. Every time someone tells me they filed a ticket and will have someone contact me. I have yet to receive a call back.

Unfortunately the apartment complex wants to bill me for this lost equipment. I will need to pursue legal action against Verizon if I don't get this equipment back. Please help me escalate this.

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