Fios Tellabs ONT 611 Box is down
Malagate
Newbie

Sorry, Iโ€™m not very tech savvy so I donโ€™t really know what to do. A lightning strike took down my internet so I checked the Fios box. I believe itโ€™s a Tellabs ONT 611. My family and I used to be Verizon but Frontier bought out our area. Itโ€™s very hard talking to Frontier and they said help would only come by on Monday but I hope to get help here so I can get it fixed sooner. I reset all power in the house but the box is still not working. Hereโ€™s what it looks like:

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2 Replies
dexman
Community Leader
Community Leader

Hello!

Verizon & Frontier are two entirely different companies. Ultimately you'll need to contact Frontier to have the 611 replaced.

In the meantime, the 611's power supply has a status LED. Is it illuminated? ๐Ÿค” 

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dexman
Community Leader
Community Leader

I missed where Frontier Customer Support had been contacted.

Once Verizon exits a particular area, it no longer has any ability to resolve troubles.

Try contacting Frontier again and see if there is any way to escalate your ticket. ๐Ÿ™‚

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