Fios available for neighbors but not my house
sww930
Newbie

Hi, 

My neighbors behind my house and across the street have access to Fios. The Verizon techs who installed the wiring were in my backyard hanging wires. However, my house is not listed in the database as being eligible. Can someone from engineering look into why my address is different from the other addresses?

thanks 

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KH-OrnEsh
Moderator Emeritus

Hi @sww930 

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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