I am having the same problem. I live at the end of a street. The road dead ends into my property. I have a larger lot and my neighbors on both sides of the street have Fios available, one has the service, and my house is listed as not available. the pole that the line is on is on the property line between my house and the neighbor that has it. I have been calling and emailing but no one is willing to respond with a real answer. I just get a canned response that there can be many reasons for this such as jurisdictions or right of ways etc. This is nonsense. I am the last home. The right of way extends into my property. After my house there is nothing but hundreds of acers of farmland. I am right next to the last available house. I need to meet the engineer who enters the information in the system but I cannot reach any one. The people on the 800 numbers have been a dead end and will not let me speak with anyone past them.
This is very frustrating. How do I reach a local office to talk to someone in person?