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I had Fios installed last week. The technician said they would need to dig to bury the cable. They were here for a few hours, and didn’t say anything about the timeframe of a second visit, so I thought it was completed. However, when I went outside after the technician left, I saw that there was a black cable across our driveway and front yard. This is a lawsuit waiting to happen if someone trips over it! When can I expect Verizon to return to fix this? Anytime I call, the agents I reach have no idea what they’re talking about, I’ve been hung up on several times when they try to transfer me, and when I call back in I have to explain everything all over again. This experience has been a nightmare and I’m honestly about to go right back to Xfinity.
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Hi Marie1227,
Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.
