Fios first responder discount

Can not apply the Fios first responder discount.

I have called Verizon and they say, "sorry, the discount has to be applied through the website. You should see a 800 number to call if you get errors". Problem is I don't get errors and that number is nowhere to be found. To be told that you qualify for a discount but they can't apply it because the website isn't working and they don't know who to contact is unacceptable.

1 Reply
Moderator Emeritus

Hi Newt1212,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.