I signrd up for Fios for my new home on the 17th of November and was given an installation date of December 16 due to "high demand". Couple days before installation, I get a call stating that the engineerinf team needs to do some work before the service cam be enabled at my home and the installation is being pushed to January 13th, two months from when I signed up. This despite my neighbor already having Fios amd we being Fios customers for the past 5 years at our previous apartment. What can be done to escalate the urgency and get the work done by the originally agreed date?
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