Fios installation in a new construction home

I have tried many times to talk to Verizon reps and it has been a month after my first call but no one has got back to me. My neighborhood has Verizon and all that is required is to pull a wire to my home . Can someone please help or suggest what needs to be done 

Re: Fios installation in a new construction home
Moderator Emeritus

Hi Rkv,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.