I am moving to a new address. Many neighbors on the block have fios connection but the address is not on your fios database and will let me set up DSL only. I don't understand how neighbors on both sides of the house and across the street can get access but I can't. Is this normal? Can someone from engineering look into why my address is different from all other addresses?
Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.