Fios self install kit not shipped yet
Enthusiast - Level 1

My kit has not shipped out as of yet after I was told it would be here on the 17th. I still haven’t even received and order confirmation email either. The only way I got my order and account number was by logging in my account. 

Re: Fios self install kit not shipped yet
Moderator Emeritus

Hi Michael970,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.