Verizon agent promised me to callback and did not call to work on my request for plan change and charged me 80 dollars . After that when I call the customer service and ask them to put a request for cancelling the internet they dialsconnectef immediately and my work was impacted and it caused me stress and pain as I could not work that evening .
also customer care call disconnected the call and did not call me back as promised that manager will call back.
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