Free speed upgrade revoked on renewal
Enthusiast - Level 1

Did anyone else get their free 100/100 upgrade removed and dropped back to 50/50 after renewing their service? This sucks. Their was no mention of removing it in my billing quote and CS chat wants to charge me $10/mo more to add it back

Re: Free speed upgrade revoked on renewal

Question? Do you still pay the same as 50/50 when it was upgraded?

look at the upgrade particulars. It might say it drops back after xxx number of months.

if not its a “bait & switch” in that case contact your states Public Utilities Commission or Public Service Commission via a google search. And file a complaint.

additionally contact your states attorney generals office for the bait & switch.

but read what the “free upgrade” states first.

Re: Free speed upgrade revoked on renewal
Moderator Emeritus

Hi bangbang,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.