Frustrated with Fios Technicians
Josh_37
Enthusiast - Level 1

My neighbors had Fios Technicians at their house today. Within 20 minutes of their arrival, my service went out. When I spoke to them, they weren't aware of anything they would've done that would've caused the problem. But I find it to be an odd coincidence. They told me they would look into it. They left without "looking into it". No I'm having to wait almost 2 full days for a tech to come when they were right next door. I work from home and I'll be losing income because of this. I might leave Fios because of this encounter.

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kh-gary
Moderator Emeritus

Hi Josh_37,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on the envelope icon that appears at the top right corner of this page. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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