G1100 randomly reboots

Hi all, I have fios internet, cable and a landline. Internet is advertised 100/100 (which I am seeing less and less of). Since March an issue has been happening where the router will randomly reboot itself. If it doesn’t reboot, connection will be around 5/5 which makes doing anything impossible. I have looked through past posts which seem to highlight a similar topic but no solutions. Router is connected to ONT via coax. Received a replacement router in April and worked well for a week, but still same issues. Cannot get through to support and someone was supposed to come look at everything a few weeks ago but never showed. Very fed up at this point. If anyone has any input please let me know!

Re: G1100 randomly reboots
Contributor - Level 1

if you're on a triple play at 100/100, might be time to look into a newer package and also have the ONT upgraded so your connection from that to the router is ethernet, not Coax.

That aside, you might want to ask VZ for a replacement while you're waiting for the ONT changeover and upgrade for your package.

You can use your own router, but that's another thread.

Re: G1100 randomly reboots
Moderator Emeritus

Hi Skrimps,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.