G3100 owned or rented
Kalibrator
Enthusiast - Level 1

I aquired a G3100 router. How do I check to see if router is owned or was rented? I want to use it but want to make sure I can. Will I get a notification that I cannot use it? How do I go about finding out? 

Thanks 

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Re: G3100 owned or rented
gs0b
Community Leader
Community Leader

Welcome to the forums!  You're talking mostly to other users here.

Verizon should be able to look up the serial number and tell you if it was purchased or if it's a non-returned rental.  If it is a non-returned rental and you plug it into a Fios ONT without checking, they might start charging you a rental fee.  So, check with them before plugging it in.

To reach them, I recommend support chat.  For even better support, reach their social media team by DM on Facebook or tweeting @Verizonsupport on the thing formerly know as twitter.

 

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Re: G3100 owned or rented
gs0b
Community Leader
Community Leader

Welcome to the forums!  You're talking mostly to other users here.

Verizon should be able to look up the serial number and tell you if it was purchased or if it's a non-returned rental.  If it is a non-returned rental and you plug it into a Fios ONT without checking, they might start charging you a rental fee.  So, check with them before plugging it in.

To reach them, I recommend support chat.  For even better support, reach their social media team by DM on Facebook or tweeting @Verizonsupport on the thing formerly know as twitter.

 

Re: G3100 owned or rented
Kalibrator
Enthusiast - Level 1

Thank you so much I will certainly do that first.  Hopefully it was purchased and I can use it.