Gateway Router Rental Fee
TiedToThe90s
Enthusiast - Level 1

My last 2 year contract I was given the router. I was looking at renewing another 2 years and the estimate is charging me a rental fee for the router I was given. I called sales and they gave some line that it's a charge for internet speed. That sounds ridiculous especially since they are both separate line items. Plus the gentleman didn't sound like he was interested in keeping my business.

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1 Solution
TiedToThe90s
Enthusiast - Level 1

Apparently my current G1100 was a rental but they waived the fee for 2 years. Guess I'll be buying one.

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CRobGauth
Community Leader
Community Leader

What model router do you have?

Fee is to cover cost of older routers.

You can either buy a newer model (quantum gateway is the newest) or if you don't have TV service, you can buy any other router you wish.

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TiedToThe90s
Enthusiast - Level 1

Apparently my current G1100 was a rental but they waived the fee for 2 years. Guess I'll be buying one.

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