Hello,
So we recently purchased a new townhome which was finished being built over a month ago, but our new address is not recognized by Verizon or any other internet company I've talked to. I have spoken to a numerous CS representatives on the phone who just say they need to 'build' our new address in their system & it shouldn't take more than 48 hrs. It's been almost 2 weeks and I haven't heard back about anything. Now I've been waiting for almost an hour and a half on the phone and haven't spoken to a single human yet. This is incredibly frustrating. Our neighbors all have internet, I don't get it.
Hi siloz1, Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.
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