Gigabit uploads but slow downloads
NewTech
Newbie

imageMy plan hasn't changed

Hello I'm new to Verizon FiOS and got an email saying that I would be getting the gigabit speed upgrade for free.now this has been going on but wouldn't​ you think if I was being upgraded it would be uploads and downloads?it's been like this for 2 weeks now and NO one has an answer. I would like to know if anyone has a guess to why it's happening

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36 Replies
CRobGauth
Community Leader
Community Leader

Has nothing to do with being cheap.

Verizon (like most other providers) only guarantees access speed.

By using their site, they can ensure you are only testing your access and not other Internet connections.

If you are using a wired connection and seeing packet drops, then you should contact Verizon and report issue.

I assume a ping to default gateway (router to PC) does not see drops (ensures good cable and pc port).

Can also try to ping from router to its default gateway to see if you see any drops.

jonjones1
Legend

You did read my post beneath yours? If not read it again.

wifi will be half or less on speedtest sites.

ookla normally when I am direct connected via ethernet to my router gets 800/700

and using Verizon's proprietary speedtest site around 940/880 which they advertise as their gigabyte speed (1024/1024 is gigabyte speed but no device can achieve that sustained thorough put ) but the ookla sites first cannot handle gigabyte testing as of yet so that is not really accurate. Secondly if you believe there is a speed issue not via wifi call 1-800-VERIZON and have them test and or have engineering provision you properly. 

I would not use ookla but this site here.https://www.verizon.com/SpeedTest/instantinternet.aspx

Good Luck

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jpuglin
Enthusiast - Level 2

Honestly, the Verizon GiG Service stinks. I still have issues. I am not getting the bandwidth they promise. The only reason they tell you to use their site is because it uses UDP vs TCP. UDP is garbage and uses less overhead and is not as reliable. I was stupid to sign up 2 years with Verizon. Not very happy with them. 

A friend of mine has AT&T GIG Service in Dallas and it cooks. Every test consistently is > 900/900. Very reliable and fast and QoS is there. 

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jonjones1
Legend

@jpuglin wrote:

Honestly, the Verizon GiG Service stinks. I still have issues. I am not getting the bandwidth they promise. The only reason they tell you to use their site is because it uses UDP vs TCP. UDP is garbage and uses less overhead and is not as reliable. I was stupid to sign up 2 years with Verizon. Not very happy with them. 

A friend of mine has AT&T GIG Service in Dallas and it cooks. Every test consistently is > 900/900. Very reliable and fast and QoS is there. 


You know you have to look at the cost to you in money. If you have early termination fees say of $300 well it cheaper to pay that than the cost of two years of grief. So say your monthly cost is $100 so $1,200.00 per year of $2,400.00 for two years. So you go to AT&T that rocks (your word) so Verizon loses a customer. 

Now you go to AT&T and you find at your house it doesn’t rock. What then?

it all comes down to what you feel is good value for the price.

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jpuglin
Enthusiast - Level 2

Oh, I totally agree. I would run parallel for a month or 2 before I make a decision to move to another provider. 

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smith6612
Community Leader
Community Leader

image

Verizon's speed test uses TCP...

Using UDP for a speed test, unless it's using Google's QUIC protocol, would be insane. Yes it's possible provided safeguards are in place to prevent flooding and denial of service. But that also doesn't rule out issues which will occur if a user is dealing with a broken router, for example. Ubiquiti's EdgeRouter / UniFi Security Gateways currently choke beyond 10Mbps of UDP traffic, developing packet ordering issues.

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jpuglin
Enthusiast - Level 2

Sorry, it’s UDP based on their say so and tech group. That’s what I have been told. 

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smith6612
Community Leader
Community Leader

I'm on Verizon FiOS right now instead of testing from my Cable connection. It's still TCP according to a packet analyzer...

image

Whoever said it's UDP isn't aware of how it's designed architecturally. The router test is also TCP.

If the test were using UDP, Wireshark would show this...

image

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slav22
Newbie

THere are 2 speed tests on verizons site.  the first of which you need to run is UDP.  it only let you run the second TCP test after the UDP test.  

Im having the same issue. had 3 techs out to the house.  each one says its a switch issue back at verizon.  Evey network engineer i talk to tells me is an issue on my end. and a tech needs so come out. had my ONT replaced,  my router relplaced,  But in the end ethernet coming out of the ONT directly to a gigabit ehternt laptop port is the same about 250/350.

IF I ever figure it out, and im losing hope, il let you know

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jpuglin
Enthusiast - Level 2

Thank you. Same here. I am losing hope too. I don’t want to go with cable because the bandwidth is not there. Get this...  if I want to switch to 300/300 it costs more than the gig service. Verizon knows they have issues and play stupid well. Joe

slav22
Newbie

Well I escalated to a Tech manger today.  All he said he could do was send out another guy to check my stuff.  Im startign to wonder if it is an ONT modem limitation.

He acknowlaged that the UDP and TCP tests were what they were.  And agreed that TCP is really all that matters.  

Itjust relly frustrating because the tech is just goign to say the same thing the last one did.  All they can do is measure the speed and say yep, its slow.  I gotta put a ticket into the network folks.  I am really starting to feel like this is a ploy to wear me down.  Pretty soon il just have a verizon tech living at my house.

Id be interested in the specs of the ONT box.  Anyone able to find those?  Is there a way i can check the configuations of the ONT myself?

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smith6612
Community Leader
Community Leader

The ONTs have a management interface, but that can only be accessed by the FSC. If you share the model of the ONT, or search it up on the Internet, there should be a whitepaper with the specs of the hardware.

Every ONT that Verizon uses for Gigabit service supports at least GPON. Which shares 2.4Gbps down, 1.2Gbps up with up to 32 homes per fiber split. Any ONT can use up that bandwidth similar to a Cable system - as such more than two Gigabit customers running maxed out (A difficult thing to sustain for a long time) will cause saturation once the third Gigabit customer tries to use all of their connection. I'm not sure if Verizon has started using newer tech than GPON in the public. I've only heard of trials of 10Gbps+ in Verizon's labs.

minorthr
Newbie

I'm having the same issues we are in Pottstown Pa area.  Upgraded to gig back in november.  From the beginning I wasnt getting anywhere near gig even wired. I even tried the quantum roiuter they sent and it wasnt getting above 250- 300.  I took my routers out of the mix and connected directly to the ONT with my Mac and was then getting the promissed speeds so I figured the routers were having over head issues with QOS etc turned on and figured I would just get a better router after the holidays.  

Then the second week of december we started having issues with netflix, youtubetv and sling buffering or dropping out of HD and going to lower quality.  I tested the speeds and instead of the 250-300s I was now getting 50-150 down and 400 up wireless.  Even with a PC plugged directly into the ont I was getting 150 down and 800 up.  Ive tried multiple PCs Macs and ethernet adapters all with the same results.  

I spent 2 hours on the phone with tech support tonight they just kept repeating over and over how it must be something inside.  If Im not getting the speeds at the ONT its not inside.  we tried multiple PCs and Macs all the same results.  I stil have their router hook it up and wired same deal, however their "router speed test" claims everything is fine.  clearly it isnt.  I dont expect to get 900/800 all the time but with one wired devices conected to the router and nothing else even wireless devices connected I should be able to get at least 500-700 pretty consistently. 150 isnt even close.  SInce my previous service was 150 it seems like something isnt right in the provisioning but the tech says evverything is fine.  If they dont get it resolved Im going to just drop my service back to 150.  

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kh-gary
Moderator Emeritus

Hi minorthr,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases." You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe." Please keep all correspondence regarding your issue in the private support portal.

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HomeBrewJoe
Enthusiast - Level 2

Hello all.  I have recently upgraded to the Gigabit connection and my overall impression is that you could use 300/300 Mbps plan and have the same performance.

Any wireless device using 5G (802.11AC) is at max going to see about 300/300 Mbps.  Xbox, PS4 is going to see maybe 350-450 Mbps.  The PSNetwork and Live network limit you even if your speed is excellent.

As for ethernet connection to PC.  This is completely sporadic.  Ive seen locked at 100 Mbps to sometime 450-650 Mbps depending on what "duplex" my ethernet adapter switches too.  I've fixed it to 1Gbps Full duplex and had at time the ethernet adapter disable itself and switch to wifi and the speeds were sporadic.  Its back on automatic setting now but it basically holds it at 100 Mbps which was the plan I was coming from.  If anyone knows any PC settings I can do to fix the sporadic and random internet speeds please reply.  

The PC in question has the following components:
-ROG Maximus Formula VI motherboard (gigabit capable - integrated bluetooth and wifi card)
-Intel i5-4670K

-16Gb DDR3 RAM (1633 mhz)

-using Cat5e ethernet run from the gateway to the PC.  It was ran to a wall outlet so the line was cut there but I am seeing gigabit speeds using the Verizon Fios speed test.  Just not on external free speed tests.  Device test changes with the Duplex setting.


Now note.  They no longer have the 300/300 Mbps service in my area and I hear the services will be 50/50, 150/150, then gigabit service in the future.  With the fact the gigabit is actually faster then the 150/150 service most of the time.  The price point matches.  This sounds like a bandaid to their previous gigabit customers.  I am paying $10 less a month with gigabit service over the 100/100 Mbps service I had before.  Imagine that.

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smith6612
Community Leader
Community Leader

If your Ethernet link is bouncing between 100Mbps Full Duplex and 1Gbps Full Duplex, consider changing your CAT5e / Ethernet cable. This is usually the sign of a bad cable or one which is operating out of spec. Make sure the connections are fully locked in at both the router and on your PC.  If your computer has options for Energy Efficient Ethernet in the Device Manager's Ethernet properties, disable those as well.

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